AI Agent Assist – ChatGPT on Zendesk

AI Agent Assist

ChatGPT on Zendesk

We are excited to introduce to you the latest innovation in customer service: the AI Agent Assist (formerly as ZenAI) application. By combining Zendesk's powerful customer support platform with the advanced technology of ChatGPT, now you can take your support to the next level.

Community version available on the Zendesk Marketplace

Pro version available on the Zendesk Marketplace

Community Version

The community version is an excellent choice to meet the needs of small businesses

Pro Version

Have the ability to customize prompts and speed dials according to all the needs and tasks of your company


Surprise yourself with the features

With the power of ChatGPT, your support teams can focus on what they do best: solving problems and assisting customers. ChatGPT can perform simple and routine tasks, such as:


Answering factual questions

ChatGPT can provide information about facts and publicly available content from the internet.

Language task assistance

It can help with text composition by providing suggestions for words, phrases, or additional paragraphs. Additionally, it can help correct grammatical and spelling errors.


ChatGPT can translate text from one language to another.

Content generation

It can assist in creating content such as articles, contexts, scripts, and more.

Text summarization

ChatGPT can read a long text and provide a concise summary of the main ideas contained within it.

Answering broad context questions

The model can provide answers and information based on its training across a wide range of topics and general public knowledge.


Utilization of custom prompts

ChatGPT in Zendesk offers the ability to create custom prompts, allowing your agents to have consistent and brand-aligned responses. With a library of predefined prompts, your agents will have access to ready and reliable answers for a wide variety of customer service scenarios. This ensures standardized and quality service, while enabling a faster and more accurate response.


Summary, Solution, Feels, Intention and Language

Get insights and request information with just one click.


Customize the Speed Dial

Add a shortcut to your recurring tasks and questions with ChatGPT, using placeholder to get ticket data.


Customize the Prompt for ChatGPT

Now you can use a predefined prompt, enabling your agents to have consistent and brand-aligned responses.

Community x Pro

What is the difference between AI Agent Assist vs AI Agent Assist Pro?


Any Questions? Find here.

The documentation is available at the link:

The AI Agent Assit app has no cost to use or install.

However, there are costs for using the ChatGPT API. The application must use the OpenAI API (Chat GPT-3 maintainer) to be able to perform the integration.

The ChatGPT provides several models for use. ZenAI by default uses the GPT-3.5-Turbo model. GPT-3.5-Turbo is the model that powers ChatGPT and is optimized for conversational formats.

The application allows you to use other ChatGPT models. This is defined in the application settings.

About the prices of each model, we recommend a visit to the OpenAI page:

Yes, it is compatible with ChatGPT 4. You can configure this directly in the App, in “Settings” -> “GPT Models”.

The ChatGPT API is not included in the ChatGPT Plus subscription and are billed separately. The API has its own pricing, which can be found at The ChatGPT Plus subscription covers usage on only and costs $20/month.

The app does not have the feature to train/instruct AI.

The application does not have the feature that allows you to perform searches on other data sources and also does not allow the possibility for training/instruction of the AI.

The content of ChatGPT is based on a large dataset of text, which includes texts in various languages and sources, such as books, web articles, news, and other types of publicly available text on the internet.

The application does not have the feature to perform fine-tunning.

However, if you have performed the fine-tunning and thus created a custom model, in the application settings in Zendesk it is possible to inform the name of your custom model.

You need to create an account on the OpenAI platform:
Creating the API token is done on the page:
You can provide the API token at app install time, or later by accessing the app’s settings in Zendesk.

Important! To use the API you need to have credits in your OpenAI account.

Usually this error message is displayed when the trial period or your credits are over.

There are also other causes for this error. Here is an OpenAI article that details each of these possible reasons.

To open the application in Zendesk, just access the icon next to the ticket editor.

It is also possible to make the application available in the Sidebar. To do so, simply access the application’s configuration in Zendesk and enable the “Display App on Ticket Side Bar” parameter.

To do so, simply access the application’s configuration in Zendesk and enable the “Display App on Ticket Side Bar” parameter.


Terms of Use

Welcome to our application that uses the ChatGPT API (“Application”). By using the Application, you agree to be bound by the following terms and conditions (“Terms of Use“).

  1. Use of ChatGPT API: Our Application uses the ChatGPT API, which is provided by OpenAI. By using our Application, you agree to comply with the OpenAI API Terms of Use, which can be found at
  2. No Data Storage: Our Application does not store any data on our servers. All information exchanged between you and the ChatGPT API is transmitted directly between your device and the OpenAI servers.
  3. Privacy: We respect your privacy and do not collect any personal information from you through our Application. However, please be aware that your use of the ChatGPT API is subject to the OpenAI Privacy Policy, which can be found at
  4. Intellectual Property: The ChatGPT API and all related intellectual property are owned by OpenAI and are protected by intellectual property laws. Our use of the ChatGPT API is subject to the OpenAI API Terms of Use, and you are not granted any ownership or intellectual property rights in the ChatGPT API or our Application.
  5. Disclaimer of Warranties and Limitation of Liability: Our Application is provided “as is” and without any warranty or guarantee, express or implied. We do not guarantee the accuracy, timeliness, completeness, or usefulness of any information provided by the ChatGPT API. In no event shall we be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our Application or the ChatGPT API.
  6. Changes to Terms of Use: We reserve the right to modify or update these Terms of Use at any time, and your continued use of the Application constitutes your acceptance of any such modifications or updates.
  7. Governing Law: These Terms of Use shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered.

If you have any questions or concerns about these Terms of Use, please contact us at