Custom Links

Custom Links

Create and visit quick links using placeholders.

With Custom Links you can create and visit quick links using placeholders.

An application that allows creating and sharing access links can be a useful tool for support agents, helping to improve efficiency, quality of service, and customer satisfaction.

Available on the Zendesk Marketplace


Greater efficiency

The application can help improve the efficiency of the agents' work, allowing them to quickly access the links necessary to solve customers' problems.

Reduced response time

Support agents can use the application to quickly provide links to useful information to customers, which can help reduce response time and improve customer satisfaction.

Better quality of service

With easy and quick access to relevant information, agents can provide better and more efficient customer service.

Reduced workload

The use of access links can help reduce the workload of agents, as many common questions can be answered with the help of links, freeing up more time for more complex and personalized tasks.

Better tracking of interactions

With the application, agents can better track interactions with customers and provide more accurate and updated information.
Allows you to use Zendesk placeholders to create custom links, depending on the ticket being handled.

Release Notes

Version 1.0.0

  • Release app.

Terms of Use

These terms of use (“Terms”) govern the use of the application (“Application”) made available by [company name] (“Company”) for mobile and/or computer devices. By using the Application, you agree to these Terms and agree to be bound by them. If you do not agree to these Terms, do not use the Application.
  1. License to Use: The Company grants you a limited, non-exclusive, non-transferable, and revocable license to use the Application only for commercial purposes. You may not use the Application for purposes other than those for which it was created.
  2. Use Restrictions: You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, transmit, publish, or commercially exploit the Application. You may not decompile, disassemble, reverse engineer, or attempt to obtain the source code of the Application, except as expressly permitted by applicable law.
  3. Account Information: You are responsible for maintaining the confidentiality of your account information, including username and password, and are responsible for all activities that occur under your account. You agree to immediately notify the Company of any unauthorized use of your account or any other security breach.
  4. Privacy: Your use of the Application is subject to the Company’s Privacy Policy, which describes how the Company collects, stores, and uses your personal information. By using the Application, you agree to the collection, storage, and use of your personal information in accordance with the Privacy Policy.
  5. Intellectual Property: The Application and all related copyrights, trademarks, trade secrets, and other intellectual property rights are the exclusive property of the Company or its licensors. Nothing in these Terms grants you any right or license to use any intellectual property right of the Company or its licensors.
  6. Limitation of Liability: The Company will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the Application, even if the Company has been advised of the possibility of such damages. In no event will the Company’s total liability for all damages, losses, and causes of action (whether in contract, warranty, tort, or any other legal theory) exceed the amount paid by you to use the Application.
  7. Termination: The Company may terminate your license to use the Application at any time, with or without cause, and without notice. You may terminate your license to use the Application by uninstalling the Application from your device. Upon termination, you must immediately cease all use of the Application and delete all copies of the Application from your device.
  8. Governing Law: These Terms of Use shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered.
  9. Entire Agreement: These Terms, together with the EULA and Privacy Policy, constitute the entire agreement between you and the Company regarding the use of the Application and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and the Company regarding the use of the Application.
If you have any questions or concerns about these Terms of Use, please contact us at