Supervisor
Supervisor is a powerful app for Zendesk that streamlines the process of managing support groups. With Supervisor, administrators can easily add or remove multiple agents from various support groups, making it easy to organize and assign agents to different groups. One of the key benefits of Supervisor is its ability to help administrators quickly and easily reassign agents from one group to another. This feature is especially useful when dealing with a large volume of customer inquiries, as it allows administrators to quickly move agents to the areas where they are most needed, ensuring that inquiries are handled promptly and efficiently.
Available on the Zendesk Marketplace
Features
Add or remove agents from support groups
Reassign agents from one group to another
Change agents default groups
List with administrators, agents and light agents allowing you to easily consult their respective groups
Benefits
Streamline support team management
Improve efficiency and effectiveness of customer support
Quick and easy reassignment of agents to areas of need
Supervisor is a valuable tool for any Zendesk user looking to improve their support team management. Try it now to see the benefits for yourself!
Coming Soon
Delegate to other roles (eg team leader, supervisor, coordinator or whatever) to the add and remove of agents in the support groups for which the role is responsible
Bulk import or export (agents, groups and membership)
Release Notes
Version 1.0.2
- Release app.
Terms of Use
These terms of use (“Terms”) govern the use of the application (“Application”) made available by [company name] (“Company”) for mobile and/or computer devices. By using the Application, you agree to these Terms and agree to be bound by them. If you do not agree to these Terms, do not use the Application.- License to Use: The Company grants you a limited, non-exclusive, non-transferable, and revocable license to use the Application only for commercial purposes. You may not use the Application for purposes other than those for which it was created.
- Use Restrictions: You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, transmit, publish, or commercially exploit the Application. You may not decompile, disassemble, reverse engineer, or attempt to obtain the source code of the Application, except as expressly permitted by applicable law.
- Account Information: You are responsible for maintaining the confidentiality of your account information, including username and password, and are responsible for all activities that occur under your account. You agree to immediately notify the Company of any unauthorized use of your account or any other security breach.
- Privacy: Your use of the Application is subject to the Company’s Privacy Policy, which describes how the Company collects, stores, and uses your personal information. By using the Application, you agree to the collection, storage, and use of your personal information in accordance with the Privacy Policy.
- Intellectual Property: The Application and all related copyrights, trademarks, trade secrets, and other intellectual property rights are the exclusive property of the Company or its licensors. Nothing in these Terms grants you any right or license to use any intellectual property right of the Company or its licensors.
- Limitation of Liability: The Company will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the Application, even if the Company has been advised of the possibility of such damages. In no event will the Company’s total liability for all damages, losses, and causes of action (whether in contract, warranty, tort, or any other legal theory) exceed the amount paid by you to use the Application.
- Termination: The Company may terminate your license to use the Application at any time, with or without cause, and without notice. You may terminate your license to use the Application by uninstalling the Application from your device. Upon termination, you must immediately cease all use of the Application and delete all copies of the Application from your device.
- Governing Law: These Terms of Use shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered.
- Entire Agreement: These Terms, together with the EULA and Privacy Policy, constitute the entire agreement between you and the Company regarding the use of the Application and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and the Company regarding the use of the Application.